This privacy policy will explain how we use the personal data we collect when you visit our website.

Your Personal Information
We collect the following data:

  • Personal identification information (Name, email address, phone number, bank account number, bank name and address, BVN, ID card, utility bill, etc.)
  • Next of kin information (Name, email address, phone number, etc.).

How do we collect your data?

You directly provide Fundbox Financial Services Limited with most of the data we collect. We process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on our message boards or via email.
  • Use or view our website via your browser’s cookies.

Our Company may also receive your data indirectly from the following sources:

  • Third party representative

How will we use your data?

Our Company collects your data so that we can:

  • Process your order, and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Send you information, resolve your complaints, etc.
    When Our Company processes your order, it may be sent to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.
    How do we store your data?
    Our Company securely stores your data in the cloud.
    We take the privacy of your personal data seriously, and we will only retain it for a minimum of 5 years or extend it if necessary for the purposes for which it was collected. Once the purpose for which the personal data was collected has been fulfilled, we will destroy the personal data, unless retention is required to comply with legal, regulatory, or accounting requirements or to protect Fundbox financial services limited interests.

Account Deletion Policy

To delete your FundboxFSL account:

  • Log In: Access your FundboxFSL app by logging in or downloading the app if it has been previously uninstalled.
  • Navigate: Go to the ‘Account’ section within the app.
  • Delete Account: Scroll down to find the “Delete Account” option and tap on it to initiate the deletion process.

Upon initiating the deletion request, our backend services will process your account for deletion. However, there are certain conditions under which account deletion cannot be processed:

  • Outstanding Loans: If you have any outstanding loans with FundboxFSL, you are required to settle these loans before your account can be deleted.
  • Account Balance: If your account has any remaining balance, you must transfer this balance out of your account before deletion can proceed.
  • Legal or Regulatory Actions: If your account is involved in any ongoing legal or regulatory actions, we are obligated by law to resolve these matters before proceeding with account deletion.

Please ensure compliance with these conditions to facilitate the smooth deletion of your account.

If however, you want to do a partial deletion of your data, such as removing existing bank accounts, debit cards, or direct debit mandates, please log into the FundboxFSL app, go to the appropriate sections under Account / Settings and delete.

Should you require additional help with deletion, please contact us via email.

Data Erasure

The right to erasure — You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:
Call us at: +234 707 372 4409
Or write to us: 13B, Anthony Etukudo Street, Lekki Phase 1, Lagos

Advertisement

Our Company would like to send you information about products and services of our subsidiaries that we think you might like, as well as those of our partner companies.
• Pathway Advisors Limited
• Pathway Asset Management Limited
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Our Company from contacting you for marketing purposes or giving your data to other members of Our Company Group.
Contact us If you no longer wish to be contacted for marketing purposes.
Info@fundboxfinancialservices.com
+2347073724409

What are your data protection rights?

We will ensure you are fully aware of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit: www.fundboxfinancialservices.com
How do we use cookies?
Our Company uses cookies in a range of ways to improve your experience on our website, including:
• Keeping you signed in
• Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
• Functionality — Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising — Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you

visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on August 20, 2024.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: info@fundboxfinancialservices.com, dolapo@fundboxfinancialservices.com
Call us: +234 8039210599
Or write to us at: 13B, Anthony Etukudo Street, Lekki Phase 1, Lagos
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Email: contact@fccpc.gov.ng
Address: 23 Jimmy Carter Street, Asokoro, Abuja

Privacy Policy